PROCESSING

As we are a small business our turnaround times can vary depending on the time of year, but in general our bow ties and sailor bows are made within 6-8 working days of ordering and our collars and leads are made within 10-12 working days of ordering.

Our 'You & Pup' blankets are processed within 48 hours and manufactured in 2-3 working days. Our finishing touches are added before being dispatched from Roxy's Threads HQ, therefore please allow a further 3-5 days for finishing.

The processing and dispatching of orders is always guaranteed and on some occasions orders are actually processed early.

DELIVERY

We only ship to the UK using Royal Mail. You will receive an email with shipping confirmation once we have processed and dispatched your order. 

We offer a variety of postage options as follows:

1st class: 1-2 working days
2nd class: 2-3 working days
Tracked 24: 1-2 working days with tracking code
Tracked 48: 2-3 working days with tracking code

Spend over £35.00 and take advantage of our FREE DELIVERY option.

MISSING ORDERS

We are not responsible for any delays or stolen orders as these occurrences are beyond our control. Please contact us if you think your order may be missing and we will try to resolve the issue.

Please allow extra time for your order to arrive around Bank Holidays, Royal Mail staffing issues and any strike action.